Always choose Sign in with SSO and then enter your complete @buffalo.edu email address and password.

Make sure you are visiting buffalo.zoom.com, and click Sign in. 

In your Outlook client, go to Settings > Options and uncheck Add online meeting to all meetings.

1. If you have a volunteer appointment (not faculty/student/staff) - ask your departmental IT group to add you to your school’s Zoom exception group.
   
2. Ensure you are logging into Zoom with your UBIT credentials, not a personal email account. Be sure to choose Login with SSO when prompted, and enter buffalo for the company domain. See complete instructions for correctly signing in.
3. Ensure Duo two-step verification is working. If you have any problems with Duo, call 716-645-3542 and select the option at the menu that mentions Duo, accounts, or passwords.
4. If you had a free Zoom account with “@buffalo.edu” account (ie you have a 40 minute limit on your meetings), switch your account.
5. Look in your email spam folder for email invite from UB Zoom Admin to activate your account. This is not spam. Follow the instructions.

See Changing settings in the desktop client or mobile app

Personal Meeting Rooms are great for small informal meetings with staff and colleagues at UB.  They are not good for larger more formal meetings, online class sessions or anytime you are meeting with someone outside the UB community. You should always schedule a meeting when the meeting is for a course, is a formal department meeting or if your meeting includes anyone from outside of UB.

See Joining a Meeting

Press the Esc key

Yes. For turning off chats and more, see Controlling and Disabling In-Meeting Chat

By default, the chat file will auto-save to the host’s computer. See Enabling meeting and webinar auto-saving chats.

When you attend a meeting and the host allows you to save the chat:

1. During the meeting, click the three-dot menu on the bottom-right of the chat window
2. Click Save Chat

See:

• Host and Co-Host Controls in a Meeting
• How to assign a co-host during a meeting

See Managing Surveys, Polling and Quizzes

See Nonverbal Feedback During Meetings

See Getting Started with Breakout Rooms

See Pre-assigning participants to breakout rooms

Open a breakout room and assign that student to the room and join them there. See How to manage breakout rooms in a meeting  

Depending on the situation, you can also use All screens mode to see the desktop of every participant (except host/co-hosts) without them seeing the desktops of anyone else. See Using all screens mode in meetings.

Yes! Use either of these guides to learn how to grant control, and how to control the slides:

• Zoom article: Controlling slide shared by another participant
  
• Zoom video: Slide Control for Zoom Meetings and Webinars
  

• You can schedule a recurring meeting with a recurrence of “no fixed time”. This meeting can be used at any time for office hours or student appointments. Share the link through UB Learns or in your syllabus including the days and times the meeting will be open.
• Be sure to turn on the waiting room for this meeting link to control who is in the meeting at any time.   Zoom allows you to send chat messages to people in the waiting room so you can communicate with them while you’re on with another student(s).
• Add Zoom to UB Learns and use the Appointments tab to let students sign up to meet with you on the days and times you specify.
• Using the LTI Easy Scheduler
  
• See also Zoom and UB Learns  

You can do this in two ways:

• Add Zoom as an External Learning Tool in UB Learns. When students select the link, they will see any meetings scheduled in Zoom through Brightspace as well as any cloud recordings for the course. Instructors can also use this area to schedule new meetings.
• Schedule the meeting as you normally would. Copy the invite information for the meeting and post the link in UB Learns, send a calendar invite, or email the information to the class list from HUB or UB Learns.

For the greatest certainty, require participants to login with their UB Zoom credentials to join the meeting. Under Security check the box Require authentication to join. With this setting enabled participants must sign into the Zoom desktop or mobile app before they can join your meeting and Zoom will know who they are. See Require authentication to join a Zoom meeting.  

By default, participants in UB Zoom meetings are not allowed to rename themselves so if they sign in with UB credentials you can be reasonably confident that they are who they say they are.  Double check the setting Allow participants to rename themselves in your Zoom web portal settings. 

See Reporting on Attendance in Zoom  

If you receive new chat messages while screen sharing, a red icon will appear next to Chat indicating the number of unread messages. Click Chat to open the chat window. A floating chat window will appear, which is not visible to other online meeting participants, but it may be visible to people in the classroom if you are teaching a hybrid class.

One person can schedule the meeting and add the others as alternate hosts.

It is possible for the person who scheduled that meeting to start and host a second meeting while an alternate host starts the shared meeting. See Hosting multiple meetings simultaneously 

This requires an additional program to be installed on your device.

• If you are using a UB-owned or managed computer, contact your departmental IT support to install the add-in
• For personally owned faculty or staff computers, Zoom provides two different integrations for Outlook, Zoom add-in and Zoom Outlook plugin. Whenever possible, Zoom recommends using the Zoom add-in.
• See  Install the add-in on the Outlook desktop application for more information.

See Zoom for Outlook Add-in for use instructions.

Using the View menu you can manage how you see participants’ videos and screen sharing. See Adjusting your video layout during a meeting.

When you share your screen you can move the video panel and floating meeting controls out of your way or go to the More menu and choose Hide floating meeting controls and/or Hide video panel. Press Esc to see the controls again.

To facilitate screen sharing, open any programs, files, or websites you plan to share during your meeting. Close programs you won’t need to reduce distracting notifications, reduce the processing load on your computer, and make it easier to locate items you want to share.

Recordings in the cloud save to the host’s Zoom account and the host’s Meeting Recordings folder in Panopto (if they have signed into Panopto at least once).

Local computer recordings are saved on the computer used during the meeting.
By default, computer recordings are placed in these directories:

• Windows: C:\Users\[Username]\Documents\Zoom
• Mac: /Users/[Username]/Documents/Zoom
• Linux: home/[Username]/Documents/Zoom

Yes, you can record without any participants. The recording will capture your audio and video, if on, and any screen sharing.

You will be emailed a link to your recording which you can then download and save to any location.

Note: Zoom cloud recordings are automatically saved to Panopto if you have activated your Panopto account by logging into Panopto’s web portal   

Transcription cannot be started automatically, but the host or any participant can start a live transcription. See Viewing captions in a meeting or webinar.

Live transcripts can be saved by anyone in the meeting. There is no way to turn this feature off.